Shipping & Returns

Shipping Policy

ORDER CONFIRMATION :

After placing your order, our print team will contact you within 1 working day to provide you a preview and make any changes that you would like to the images or frames.

DISPATCH:

Dispatch of items is done within 1-2 working days from the order, depending on the customer response time during the ‘Order Confirmation’ stage. Our team try to do their best to dispatch on the same day, if not, the next working day. If items are out of stock/require replenishment or if there is a technical error, our team will reach out to you and dispatch may take an extra few days.

SHIPPING TIMES:

Based on typical times, the estimates are:
Metro Cities: 2-6 Days*
Other Cities: 3-12 Days*

*Mentioned times are typical delivery windows based on statistical data, neither photos and frames nor our delivery partners guarantee exact delivery windows or dates. Delivery timings may vary during holidays, festival seasons or lockdown protocols. wall decore is not liable for any network or routing delays

CASH ON DELIVERY

We do not offer cash on delivery due to the custom nature of the product. We accept pre-paid payments such as Wallets/UPI, Card Payments, NetBanking & More on checkout.

Return & Exchange Policy

Return Policy Terms: - Defective products may be reported to our Customer Service team at contact@walldecore.in

Customers are expected to send images of the defects so that they may be examined. Customers are not expected to send back any items unless deemed necessary by our Customer Service team in order to further inspect the product. The full refund will be issued by the customer service team once an investigation has been conducted.

- On rare occasion our customer care team might ask for the item to be returned for a physical review, in which case a return pickup will be arranged.

Refund Policy

- Customers have 10 days from delivery to file for a refund on their order.

- Refunds on returns are only due after items have been inspected via photographs and it is apparent that the item is damaged and/or not in working condition.

- Refunds on cancellations may be granted if the item has yet to be shipped.

- Refunds are only applicable on purchase values.

- Wrong or Missing products are refunded on the discretion of the customer service team, either after the return of the wrong item or after an internal investigation.

- All refunds by NetBanking (direct bank transfer) may take between 7-10 business days depending on your bank. Refunds are released by us on Mondays and Thursdays.